Afia Schwarzenegger, a Ghanaian socialite, responded to Menzgold CEO Nana Appiah Mensah’s most recent statement to the company’s angry consumers.
Menzgold Ghana has revealed a new phase of customer validation to speed up the processing of payments for its customers whose money have been frozen.
Customers are urged to spend GHC650 on a Digital Verification Access Card so that their transactions may be verified.
However, this has caused resentment among internet users, especially among the offended customers.
Afia Schwarzenegger expressed her thoughts on the matter, which has gained attention on social media, and called the entire situation “the return of a broke thief”.
Afia called the situation unfortunate and predicted that many people will become victims of it.
“The title of the movie is ‘When a thief is broke’ and the sad ending of the story is, still some Ghanaians will fall for this!!!!! Eiiiiiiii Mo bi nom adwene ne mu emr3 oooo,” she said.
Customers who wanted to retrieve their frozen cash would have to go through the Menzgold Digital Verification retrieve Card process, which is meant to validate claims and verify transactions, according to a letter from the company dated August 18, 2023.
Following initial evaluations, which they said revealed that a sizable number of claims contained inadmissible breaches that rendered them invalid, the business informed its clients that this validation was required.
According to the release, authorised Payboy Agents will sell the Digital Verification Access Card for GH650 apiece between August 10 and September 14, 2023.
“As indicated in our August 8th release: Menzgold has successfully and finally completed the validations of the transaction supporting documents Customers presented for vetting. Unfortunately, it was determined that over sixty percent (60%) of the claims were fraught with unacceptable infractions which invalidate the claims in question.
“To the above end and as part of the final phase of our due diligence processes, we urge all Customers who believe they have genuine indebted transactions claims, to check their transactions status by acquiring the Menzgold Digital Verification Access Card at GH¢650 each. from any authorized Payboy Agent to verify their transactions validation status from the 10th August 2023 to 14th September 2023 and, to upload original coloured soft copies of their transactions supporting documents,” parts of the statement read.